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【Return / Exchange Methods】
International shipping is expensive and complicated. Except for theproduct defect, we do not accept product return or exchange. Please beware ofthis when placing an order. If you are not sure whether it is applicable to you, please contact customer service before placing an order.
Notes for overseas orders👉 Click Here
Per Consumer ProtectionAct,online shopping consumers are entitled to a hesitation period within 7days of the arrival of thegoods.
The following may affectyour return and exchange rights:
(1) Packaging damage,assembly or use of products, removal of tags, glue, seal, label, etc.
(2) Actions or incidentsunnecessary for the purpose of inspection or attributable to the buyer orrecipient that result in damage, loss, or alteration of the goods.
【Instructions forReturn / Exchange Requests】
【Refund procedure】
After completing the returnprocedure, we will refund at the end of each month (30th or 31st).
Online payment with credit card | Refunded to the original credit card or a designatedaccount (actually processing time varies for each bank) |
In-store pick-up | Refunded to a designated account |
Convenient store code payment | Refunded to a designated account |
ATM wiring | Refunded to a designated account |
Cash on delivery | Refunded to a designated account |
【Reminders】
• The returned goods mustmaintain the integrity of the products, accessories, inner and outer packaging,free items, and all accompanying documents or information. Please do not forgetany accessories or damage the packaging.
• If you requested apaper invoice, please send the invoice back together.
• If the product is notdefective or damaged, and the returned products result in theremaining order not meeting the eligibility for free shipping (over NT$ 1000for a single order), the shipping cost will be deducted from the refundedamount.
• The hesitation period isnot a trial period. If the product has been used, and theproduct is returned or exchanged not due to the defect of itself, or theproduct is damaged due to failure to observe precautions, your right to returnmay be affected.
【Contact us】
If you have any questionsregarding return or refund, please contact us directly. Thank you!
• Customer service:04-36093248 (Monday to Friday 9:30~12:00, 13:00~18:00)
• E-mail:goodmofamily@gmail.com
• Facebook:Goodmo歸毛家族
• LINE@:@goodmo